Wednesday, March 18, 2009

Ticketbastard Glitch?


I got a frantic call from the Joker.

"Dude, I just scored a four day pass to Red Rocks for you and me."

WTF?

Supposedly, Phish released Red Rocks tickets via Ticketbastard sometime on Wednesday night. Word spread fast among Phisheads and hundreds of phans gobbled up tickets. The Joker scored two. The Wookie scored two. Daphne scored two.

I was told that Panic did this for NYE a few years back in an effort to give their fans a chance to get tickets without having to fight overwhelming odds against scalpers and organized rings of ticket bots.

If that's the case, kudos to Phish for trying to outsmart the scalpers. Those fuckers never saw it coming. And if it was a glitch and Ticketmaster messed up, then it ended up working out because true fans were able to get tickets instead of the scumbags who jack up the prices.

Thanks to the Joker for being on the ball and snatching up tickets. We're goin to see the boys for face value.

Well, part of the Coventry crew is confirmed to be dancing our asses off at Red Rocks. See you there!

Update:

7:00PM PT... My buddy JW said that there was an error and Ticketbastard released 3,200 tickets by accident and that Phish's management is livid...

the joker's Update:
12:01 AM 3/19 Thurs: Just got home from the bar, out with friends talking all night about how lucky we are to have Red Rocks tickets...check my TM account and it says the order is canceled. What happens now? Get ready for the TM backlash and shitstorm...

* * * * *

Update

On Thursday afternoon, Phish released a statement...
A Response To Red Rocks Ticketing

Last night we learned Ticketmaster mistakenly put on sale a substantial number of four-day passes to Phish's concerts this summer at Red Rocks Amphitheater, giving some fans an unfair advantage to purchase tickets ahead of the March 26th publicly announced on sale date. Ticketmaster has fully acknowledged this significant error, and to make sure that all of our fans have the same, fair opportunity to purchase tickets to this event, they have cancelled all of these orders with all charges being refunded.

We are sorry for any inconvenience this may cause our fans. We are in active dialogue with Ticketmaster to push them to address the inconvenience their error has caused.

Phish takes this and all ticketing matters extremely seriously. We will seek assurances this type of error will not happen again in the future. The high demand for the tickets on Phish's return has overwhelmed the prevailing ticketing systems and revealed their flaws. We are putting pressure on the ticketing providers to improve their systems. We are focused on the ticket broker activity in our tickets and the inability of the existing ticket systems to stop this. We are actively seeking options to limit this.

As a reminder, the public on sale date for Red Rocks is Thursday, March 26th at 12:00 Noon Mountain time and additionally Phish's ticket request period will remain open until 11:59PM eastern time this Sunday the 22nd. Please visit http://phish.portals.musictoday.com/ to request tickets.

Thank you for your continued support.


-----
3/19/09 3:30pm EST
From the joker- I just got this in my inbox. $50 ain't bad!

Dear Phish fan:
Unfortunately, the tickets that you ordered from Ticketmaster for performances of Phish scheduled at the Red Rocks Amphitheatre between the dates of July 30th and August 2nd, 2009 were put on sale inadvertently, allowing you to order tickets before they were supposed to have been released for sale to the general public. The sale of these tickets prior to the scheduled onsale date was the result of an inadvertent error on the part of Ticketmaster. While we strive to be perfect, errors do occur, albeit rarely. Per our stated policy and our practice Ticketmaster refunds purchases in such situations and cancels the tickets. In this case, while we asked the credit card companies for an authorization code at order time, we did not and will not charge your card for the purchase price and have canceled your order for tickets.

In addition, we’d like to show our sincere regret for this error by providing you with a gift certificate in the amount of $50.00 that is redeemable for any purchase for tickets to qualifying events on Ticketmaster.com or through our call centers as long as your order was in accordance with our standard order guidelines. You should receive this gift certificate in the next two weeks.

We are sorry that we were not able to provide you with the tickets you ordered and hope that we will have the chance to serve you better in the future. We encourage you to visit Ticketmaster at the scheduled onsale for Phish at Red Rocks currently scheduled for Thursday March 26, 2009 at 12:00 pm MT.

Sincerely,
David Butler
President
Ticketmaster North America

15 comments:

BTreotch said...

missed by minutes.. whose got my extra(s)?

Jordan Epstein said...

If they released by accident, check this wording: from TM TOS:




If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Ticketmaster will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other Ticketmaster operated system.

the joker said...

I'm in shock, its almost too good to be true. I'm excited that tickets are in the hands of real fans. I wish I could have gotten more. I'm still crossing my fingers for the lottery so all mt friends can get in.

BTreotch said...

I hope not, but I think there will be some very unheddy refunds coming

Matt said...

If your 3,200 figure is correct they accidentally released over 8% of the total tickets for the 4 day run. I think someone seriously messed up. Probably drank too much Zima.

Nate said...

Unfortunately for us, 3200 tickets is actually 35% of the lot... Red Rocks capacity is just over 9000. If they really released 3200, I have a hard time believing that ticketmaster won't recall those.. fingers crossed!!

BTreotch said...

This shit has me so off my game.. I'm doing school work and not even watching Lost.. If I could only grab a six pack of Zima

Matt said...

I was assuming he meant 3200 total tickets for the 4 day run. If it was 3200 for each night, you'd be right that they will mos def recall all the tickets

Parlophone said...

Oh dear lord please don't take my golden ticket away! http://www.popduds.com

Nick said...

As much as I am all for cutting out the douchebag scalpers, I also feel like doing this was a big FU to fans that missed it. I wish we could just figure out a fair way to do it so all the fans have a chance and the scalpers don't. Looks like some people have already had their TicketBastard orders cancelled. Y'all might want to check your TB accounts.

the joker said...

wow. just logged into my account, at 12:00 am 3/19/09, and it says "this event has been canceled"/ Maybe ticketmaster did fuck up. this has got to make front page news somewhere...this is crazy shit.

Dr. Pauly said...

Sadly, it was a glitch and Ticketbastard crushed all of our hopes.

I really had hoped that there was a wookie sleeper cell inside Ticketbastard who tried to help us out.

Ziggy Stardust said...

There is a wookie sleeper cell. But they're wookies. They let it get out of control, and they got caught. 3200 was probably double what could have slid under the radar.

Julius_Goat said...

Is it just me, or is Ticketmaster starting to get a little shady and non customer-centric?

Henry Holland said...

Is it just me, or is Ticketmaster starting to get a little shady and non customer-centric?

"Starting" to get shady?!?! They've been shady and customer-hostile for at long as I can remember. I've been going to concerts since 1969 (Iron Butterfly, Honolulu, when I was 9) and the ticket situation now is totally out of control. The sad thing is, there doesn't really seem to be a good solution because Phish is not going to get in the ticketing business again, LiveNation has a stranglehold on venues and so on.